Digital Delivery Policy for OpenClaw

Overview

All products and services offered by OpenClaw are digital and delivered via email. No physical shipping is required.

Delivery Method

Upon payment confirmation, you will receive:

1. Email Notification: Containing your subscription details and access information
2. Instance Allocation: A dedicated OpenClaw gateway instance (for subscription plans)
3. API Access: Built-in LLM API tokens with allocated credits
4. Account Activation: Immediate access to your OpenClaw dashboard

• Delivery Time: Within 5-10 minutes of payment confirmation
• Instance Provisioning: Usually immediate, may take up to 24 hours during high demand
• Email Confirmation: Sent to the address provided during checkout

What to Do If You Don't Receive Your Product

1. Check Your Spam/Junk Folder

This is the most common reason for missing delivery emails. Please check your spam or junk folder immediately after purchase.

2. Wait 24 Hours

In rare cases, email delivery may be delayed. Please wait up to 24 hours before contacting support.

3. Contact Support

If you have not received your product within 24 hours:

• Email: [email protected]
• Required Information:
  • Your order number
  • Email address used for purchase
  • Payment confirmation screenshot (if available)

We will respond to your inquiry within 1-2 business days.

Important Notes

• Email Accuracy: Please ensure you provide a valid email address during checkout. We are not responsible for delivery failures due to incorrect email addresses provided by you.
• Email Filters: Add @open-claw.org and noreply@ domains to your safe senders list to ensure delivery of all notifications.
• Dashboard Access: You can access your subscription status, instance details, and API tokens anytime through the OpenClaw user dashboard at /my-openclaw.
• Instance Availability: During periods of high demand, instance allocation may take longer than usual. You will be notified via email once your instance is ready.

Contact Information

For delivery-related questions, please contact us at:

Email: [email protected]

By using OpenClaw, you acknowledge that you have read and understood this Digital Delivery Policy.

Last Updated: 2026-02-10